Terms of Service
Service Area
SkyGuard Restoration provides water, fire, storm, mold, and reconstruction services to property owners in Indian Trail, Charlotte, Concord, Monroe, Matthews, Mint Hill, Waxhaw, Stallings, and Weddington. These Terms of Service apply to any estimate, inspection, or work performed within that service area. Requests from outside these communities may be declined or referred elsewhere.
Estimates and Work Authorization
A verbal or written estimate from SkyGuard Restoration is not a binding contract. It becomes a confirmed engagement only once a signed work-authorization form is in place between the property owner (or an authorized representative) and SkyGuard Restoration. That signed authorization, not this general Terms page, governs the specific scope, pricing, and conditions of any job. If a project’s scope changes once work is underway, such as hidden water damage discovered behind drywall or flooring, the updated scope will be documented and communicated before additional charges are incurred.
Payment Terms
Payment is due according to the terms stated on the signed work authorization or invoice. SkyGuard Restoration accepts standard payment methods disclosed at the time of billing, including checks and major payment cards. Insurance-related jobs may involve direct billing to a carrier when coverage and assignment of benefits have been confirmed in writing, but the property owner remains responsible for any deductible, uncovered scope, or balance the carrier does not pay.
Insurance Coordination
When a property owner chooses to involve their insurance carrier, SkyGuard Restoration can document the loss, provide photographs and moisture or damage readings, and communicate with adjusters as authorized. This coordination is a courtesy intended to support the claims process. It does not make SkyGuard Restoration a party to the insurance policy, and coverage decisions remain solely the carrier’s responsibility.
Scope of Licensing and Liability
SkyGuard Restoration operates as a licensed contractor within North Carolina and performs work in accordance with applicable state and local regulations. Technicians hold IICRC Water Restoration (WRT) and Fire & Smoke Restoration (FSRT) training and follow OSHA safety practices on every job site. Liability for completed work is limited to the scope defined in the signed work authorization; SkyGuard Restoration is not responsible for pre-existing conditions, undisclosed structural issues, or damage arising from a property owner’s delay in authorizing recommended work.
Scope of Work Clarifications
Estimates describe the work believed necessary based on a visual inspection and available moisture or damage readings at the time of assessment. Conditions concealed within walls, subflooring, or ceiling assemblies sometimes come to light once demolition or drying begins. Any such changes will be reviewed with the property owner before proceeding, and pricing will be adjusted only with documented approval.
SMS / Text Messaging Terms
SkyGuard Restoration runs a customer care text program for customers who contact us about our services. By giving us your mobile number and agreeing to receive texts (for example, by checking the text consent box on our contact or estimate form, or by telling us on a call that we may text you), you agree to these terms.
- Program: SkyGuard Restoration customer care texts, sent from our business texting line.
- What we send: messages about your service request or project, such as appointment scheduling and reminders, technician arrival times, job updates, follow-ups after the job, and a request to review our work. We do not send marketing texts to anyone who has not separately opted in to them.
- Message frequency: message frequency varies based on your request and project.
- Cost: Msg & data rates may apply, according to your mobile carrier’s plan.
- Opting out: reply STOP to any message to stop receiving texts. You will receive one final message confirming you have been unsubscribed, and no further texts will be sent unless you opt in again.
- Help: reply HELP to any message for help or contact us at (980) 470-7725 or admin@skyguard-rnr.com.
- Not a condition of purchase: consent to receive text messages is not a condition of purchasing any goods or services from us.
- Carriers: mobile carriers are not liable for delayed or undelivered messages.
- Privacy: we never share or sell your mobile number or your text messaging opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. See our Privacy Policy for details.
Dispute Resolution
If a disagreement arises over billing or completed work, SkyGuard Restoration asks that the property owner first contact our office directly so the issue can be reviewed and addressed. Most concerns are resolved through direct communication; where that is not possible, the terms stated in the signed work authorization control how the dispute is handled.
Contact
Questions about these Terms can be directed to SkyGuard Restoration at 255 Post Office Drive, Suite A, Indian Trail, NC 28079, by phone at (980) 470-7725, or by email at admin@skyguard-rnr.com.